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1300 161 643

Customer Service

Shipping & Delivery
Our Garden Sheds are available for collection from over 400 depot locations Australia wide. Once your shed has arrived at the depot, all you have to do is organise collection. When you place an order, depending on the product ordered, it will be shipped within 2-10 working days (Garden Sheds are made to order). Depending on location shipping will be completed within 21 working days. Home delivery is available for an additional fee which will be stated at the time of purchase.
Privacy & Security
Garden Sheds Online understands and appreciates that you, as a Garden Sheds Online website visitor, are concerned about your privacy and about the confidentiality and security of information we may gain about you online. Garden Sheds Online is committed to protecting your privacy. The Garden Sheds Online Security and Privacy Policy explains how your personal information will be treated as you access and interact with the Garden Sheds Online website. It is availlable to view here.
Returns & Replacements
You may return most new, unopened items within 30 days of delivery for a full refund, less a 20% re-stocking fee (your shed is made specifically to your specification) less the cost of shipping, this will vary according to the weight of the item. Refunds are via cheque only.
We will pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
Ordering
To place an order with Garden Sheds Online shop the site and when you find something you want add it to your shopping cart using the orange Add To Cart button on the product page. When you are finished shopping, navigate to your cart by selecting the cart icon on the top of our website.
Payment, Pricing & Promotions
All prices are shown in Australian dollars (AUD). Promotional prices are available for the specified time period and end at 11.59pm on the end date specificed. Promotions are run by Garden Sheds Online and are not available on any other website.
Viewing Orders
To view your orders, simply Log In to your Account and select 'My Orders' from the left navigation menu.
Updating Account Information
To update your account details, simply Log In to your Account by selecting the icon at the top of the website. You can update your name and email under Account Information. You can also edit your saved address details or add a new address under Address Book (note this will not update an active order address, please contact us if there is an error with your address details). 

Our Garden Sheds are available for collection from over 400 depot locations Australia wide. Once your shed has arrived at the depot, all you have to do is organise collection. When you place an order, depending on the product ordered, it will be shipped within 2-10 working days (Garden Sheds are made to order). Depending on location shipping will be completed within 21 working days

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